Frequently Asked Questions (FAQ)
Why do I need to register?
ROSEN concentrates on the individual requirements of each customer and the unique challenges that pipeline operations face. It is our commitment to provide the best possible support to our customers. To be able to do this, basic information is required to ensure accurate order processing and shipping. Your privacy is important to us, therefore ROSEN will not disclose or transfer any information to any third party.
How do I register?
When registering as a new customer, please follow the steps below:
1. Click on "Register now" button on Home or on "My account" in the upper right area of the web site
2. Fill out the registration form (be sure to use a valid company email address, otherwise we may not be able to accept your registration).
3. You will receive a confirmation email.
4. Once we have verified your account you will receive a second email confirming your new login.
5. You can then login on to the website and shop 24/7 to see the standard products we offer.
I still have problems with the registration.
If you couldn’t register, please contact us if you continue to have problems.
I have not received an account creation confirmation email.
Make sure that the email address is valid and entered correctly.
I cannot see any prices on your website.
All technical and pricing information is available to customers with an active account on our webshop. Registration is quick and easy, simply click on the link to open the registration page.
Across the Store
What web browser do I need for the best shopping experience?
The web shop can be accessed with Google Chrome (recent version), Firefox (recent version) or Internet Explorer 11.0 or higher.
I cannot access the ROSEN shop.
Generally clearing the cache, especially deleting temporary files, will resolve the issue. If not, try using a different browser.
Example of how to clear browsing data (Chrome browser):
I cannot see prices when logged in.
Please open a page with detailed product information and go back to the list. Sometimes all prices are shown only after opening the first item.
Where can I submit a question?
We offer some options below to contact us through our website.
The easiest way is to give us a call or to use the "Apply for callback" button on the "Need Support" form in the lower left corner of our web site.
You can also contact us by using the “Contact Our Experts” form in the Service/Help section in the upper right corner of your screen or at the bottom of the shop page. The filled form this will be sent directly to our sales team.
How do I choose the right size of cleaning pig?
All product specifications can be found under "Technical Data". Due to the nature of pipeline operations, we understand the complexity to assure effective and optimal cleaning. If you are not sure which tool would provide the best solution, please "Apply for Call back" or use our contact form and one of our experts will contact you shortly to assist you further.
How do I choose the right cleaning pig configuration?
The configuration is determined by the purpose of pigging (e.g. during construction, commissioning, batching or operational cleaning). For operational pigging the pig configuration depends on the condition of pipeline. ROSEN has assembled some standard configurations that meet most requirements. Some pigs are equipped with cups or brushes to remove debris, scale and residues, magnets collect ferrous debris or gauging plates are included for pig passage verification.
If you are unsure about ordering the correct cleaning pig size or configuration for your project, please contact us to confirm requirements before purchasing.
Order Placement and Shipping
What happens after I place my order?
After submitting your order, you will receive an order confirmation by email.
At the moment sales tax (if applicable) and shipping costs will be calculated after we receive your order and will appear on your official invoice. This invoice will be sent to you in a separate email..
How can I to pay for my order?
ROSEN offers several ways to complete your payment (if you are a prequalified customer).
Is prepayment required for orders?
For new customers, prepayment (via money order) is required on all purchases. For existing customers orders are accepted if the account has already been set up with ROSEN.
Is sales tax applicable on my order?
Sales tax is based on the tax regulations of the state, county and city where the product is delivered and the type of product purchased. This will be added to your order, if applicable.
How long will it take for my order to get shipped?
We aim to have your order dispatched from our facility within 1-5 business days.
Can you provide expedited shipment?
We understand that unexpected or unforeseen events can happen. If you need expedited shipping, please navigate to the Tailored Solution section on our webshop. A new window will open with the "Contact Our Experts" form. Plase provide as much information as possible about your request. We will be happy to assist you with your request. For immediate support, please call us at: +1 (281) 582 8310.
Do you ship internationally?
Currently only orders from the U.S. can be placed through the web shop. You can contact your local ROSEN sales manager to purchase ROSEN Cleaning Pigs.